Fikri CV

Summary

Good Knowledge of Information Technology. Strong attention to accuracy and detail. Organized, Logic and Systematic. Glad to learn new things, fast learner and interest in complicated things.

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Karawang, West Java
Male
1997
muhfikriramdhani@gmail.com
+62 816 575 383
Unmarried
Muslim

Work Experience

IT Availability Service Production

Jul 2022 - Present PT. BFI Finance Indonesia South Tangerang

Monitoring applications or systems and services that exist in the production fields so that they continue to run properly and can be used by users as they should. Analyze the utilization and server capacity requirements related to the running applications. Manage & Monitoring Server, Application, Database, Middleware Services, API, Using ManageEngine & Datadog. Escalation and follow-up issue, coordinate with local team and engineering stakeholder. Summarize issue using Jira / Confluence. Reporting All Prod Server & Application.

IT Support Engineer (Telkomsel)

March 2021 - July 2022 PT. Klik Digital Sinergi South Jakarta

Operational Support, Service Request Storage Area Network (SAN). Manage, tune, monitoring, diagnostic SAN (Brocade, IBM SAN Switch & Hitachi, NetApp, Dell EMC, Huawei Storage). Create, expand capacity, mapping LUN/Datastore Storage. Integration config or create zone SAN Switch. Coordination with the Server team to Assign Datastore. Coordination and Support L2 to executing changes to the SAN Infrastructure. Documenting and reporting SAN daily, weekly, monthly.

IT Support

2020 Dinas Pengawasan Ketenagakerjaan Karawang

Instalation, configuration, update, maintaining (OS, Software, Hardware). Troubleshoot IT issues.

Content Writer

2020 The Shiny Peanut (YT Channel) South Jakarta

Copywriting, Research current trends, monitoring social media, Collaboration with Video Editor Team, Design Thumbnail.

IT Support (Intern)

2014 PT Tiga Pilar Sejahtera Karawang

Instalation, configuration, update, maintaining (OS, Software, Hardware). Troubleshoot IT issues.

Education

Bachelor of Informatics Engineering

Sep 2015 - Dec 2019 Singaperbangsa Karawang University

Vocational School - Informatics Engineering

2012 - 2015 SMK Jayabeka 03 Karawang

Junior High School

2009 - 2012 SMP Negeri 1 Banyusari

Elementary School

2003 - 2009 SD Negeri 1 Gempol Kolot

Skills

Monitoring System

Programming

Storage Area Network

Operating System

Analysis

Problem Solving

Data Management

Strategic Planning

Teamwork

UI/UX Design

User Analysis

Interface Design

Wireframing

PrototypingExample

Usability Testing

Software

ManageEngine

Datadog

Storage System

HTML & CSS

SQL

Excel

Confluence

Jira

SAP

After Effect

Illustrator

XD

Sketch

Figma

Training & Certification

ManageEngine Application Manager

May 2024

ManageEngine Certification Program

UI/UX Research & Design

February 2023

Fullstack Bootcamp MySkill

Database Design & Programming with SQL

October 2020

Certification DTS KOMINFO

Web Programming (HTML, CSS, Javascript)

July 2020

Certification DTS KOMINFO

Design Information System (Website)

2018

Dinas Pengawasan Ketenagakerjaan

Certificate

ManageEngine Application Manager
May 2024
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UI/UX Research & Design
February 2023
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DISC Personality Test
November 2020
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ITC English Soft Skills Training
November 2020
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Database SQL (DTS KOMINFO)
October 2020
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Web Prog. (DTS KOMINFO)
July 2020
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English Proficiency Test
2019
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Seminar & Training
2016 - 2018
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